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POLICIES

POLICIES

PRIVACY POLICY

Here at Helm Wind Outdoor Skincare Ltd (registered company number 12840401) we take your privacy seriously. This is why we have created a Privacy Policy that aims to help you understand your rights, what data we collect, and what we use it for.

·        We do not collect more information than is necessary

·        We do not use your data for purposes other than those specified

·        We do not keep your data if it is no longer needed

·        We do not spread your data to third parties

 WHEN YOU VISIT OUR SITE

You can visit our website without giving away your personal information. Helm Wind Outdoor Skincare Ltd uses Google Analytics and Cookies to improve user experience and analyse how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information, and language. We do not collect any additional information. The collected information is used to provide an overview of how people are accessing and using our website. It is not used for any additional purpose.

WHEN YOU CONTACT US

While you can use our website without giving out your personal information, once you contact us via our contact form on the website, Helm Wind Outdoor Skincare Ltd collects information about you. The information you fill in (personal information such as your name and email address) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services. We may contact you in the future regarding these requests and/ or services. If at any time, you do not wish to be contacted further, you have the right to contact us and terminate future communications.

PAYMENTS

We use Shopify to provide our payment gateway and to record our order fulfilment. This includes name, billing and shipping address and order amount which will check if your payment passes fraud security.

If PayPal is chosen as the payment method, you will be taken to the PayPal Site to complete payment by logging into your PayPal account and confirming payment is to be made.

 All information you provide to us is stored on our secure site.

 DISPATCHING YOUR ORDER

We use a variety of couriers to fulfil our order delivery. We pass your name, postal address (and telephone number if applicable) plus order value (for insurance purposes) to them so that they can track and deliver your parcel and communicate with you via telephone to provide the delivery time details.

ACCOUNT

If you are logged into your account whilst on the site, the site will track purchase choices made and record them in your ‘My Account’ order history.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Although kept on your account, your password is not visible to us.

SOCIAL MEDIA

If you take the opportunity to ‘share’ content from Helm Wind Outdoor Skincare Ltd with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

 MARKETING COMMUNICATIONS

If you have consented to us sending you marketing information you have the right to change your mind and ask us not to send you marketing information any more. We will always ask you (before collecting your information) if you would like to receive information from us.

If for whatever reason you would like to unsubscribe from our communications, you should be able to do this by checking the unsubscribe option at the bottom of the email or for any other reasons, by emailing us at info@helmwind.uk with instructions of what you would like to be unsubscribed from. This may take up 72 hours for this to take place.

INFORMATION SECURITY

We care to ensure the security of personal data. When we collect information about you, we also make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction, or unauthorised disclosure. This is achieved through appropriate technical measures.

ACCESS TO INFORMATION

You have the right to request access to the information that we have on you. You can do this by contacting us by emailing info@helmwind.uk.

INFORMATION CORRECTION AND DELETION

If you believe that the information that we have about you is incorrect, you are welcome to contact us so that we can update it and keep your data accurate. Any data that is no longer needed for the specified purposes will be deleted. If at any point you wish for Helm Wind Outdoor Skincare Ltd to delete information about you, you can simply contact us by emailing info@helmwind.uk

This Privacy Policy is applicable to the services offered by Helm Wind Outdoor Skincare Ltd directly via our website. Our website contains links to other websites. Once redirected to another website, this Policy is no longer applicable. This version of the Privacy Policy is effective from December 2020.

CHANGES

We reserve the right to change this Privacy Policy. Our Privacy Policy is constantly under review as we strive towards its improvement. Helm Wind Outdoor Skincare Ltd will not minimise your rights stated in this Policy without asking for explicit consent prior to the changes. All changes to our Privacy Policy will be available upon request.

SUMMARY

In accordance with applicable laws and legislation, we only collect a limited amount of information about you that is necessary for improving our service. We do not sell or in any other way pass your data to third parties, nor do we use your data for purposes other than what we specified. We also ensure that your data is stored securely. All information that is deemed no longer necessary is deleted. Our Privacy Policy is constantly reviewed for improvements to protect you more.

If you have any additional questions about our collection and storage of data, please contact us by emailing info@helmwind.uk